Terms of Service

1. Agreement to These Terms

By accessing this website, submitting an enquiry, or receiving services from Delgado Mental Health LLC, you agree to be bound by these Terms of Service and by our Privacy Policy. If you are using the website on behalf of another person, you confirm that you have authority to accept these terms for that person.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force. Our failure to enforce a provision on one occasion does not waive our right to enforce it later. These terms, together with any service agreement or consent form you sign, constitute the entire agreement between you and the practice regarding the matters they cover.

You should keep a copy of these terms for your records. You may print the page or save it to your own device. If you would like a copy in another format, please contact our office and we will provide one.

2. About the Practice

Delgado Mental Health LLC is an outpatient mental health and counseling practice. Our office is located at 2756 S 8950 W, Magna - 84044-1121, United States (US). Our website is https://www.delgadomind.hair. You can reach us by telephone on +12694855544 or by email at service@delgadomind.hair.

The practice offers individual counseling, family and couples therapy, teen and adolescent support, stress and anxiety programmes, group therapy circles, and medication management reviews. Details of each service line appear on our services page, and the specific terms of your care will be explained and documented during the intake process.

We may engage qualified clinicians, supervised trainees and administrative staff from time to time. All clinical work is performed under appropriate professional oversight and within the scope of each practitioner licence or supervision arrangement.

3. Eligibility and Use of the Website

This website is intended for adults and for teenagers with the involvement of a parent or guardian where required. By using the website, you confirm that you are at least the age of majority in your jurisdiction, or that you are using it with the consent and involvement of a parent or guardian.

You agree to use the website only for lawful purposes and in accordance with these terms. You must not attempt to gain unauthorised access to any part of the website, interfere with its normal operation, or use it in a way that could harm the practice, its staff or other visitors.

We may suspend or withdraw access to the website at any time, including for maintenance, security or legal reasons. We do not guarantee that the website will always be available or free from error, though we work to keep it reliable and current.

4. Nature of the Services

The services provided by Delgado Mental Health LLC are counseling, therapy, support and related mental health services. They are intended to help you understand your difficulties, develop coping strategies, and work toward goals you set with your clinician. Counseling is a collaborative process, and its results depend on many factors, including your circumstances and your participation.

We do not promise any particular outcome from counseling. Progress varies from person to person and from season to season. Your clinician will discuss realistic expectations with you and will review progress with you at agreed intervals so that you can decide together whether the current approach is working.

Information on this website is provided for general information only. It is not a substitute for assessment or advice from a qualified professional who knows your circumstances. Do not delay seeking appropriate help because of something you have read on this site.

5. No Emergency or Crisis Services

This website and our ordinary contact channels are not designed for emergencies, and they are not monitored around the clock. If you are experiencing a medical or mental health emergency, or if you are in danger of harming yourself or another person, do not rely on this website or on email.

In an emergency, call your local emergency telephone number immediately, or go to the nearest hospital emergency department. In the United States you can call or text the Suicide and Crisis Lifeline at 988. If you need urgent advice and are already a client, call our office on +12694855544 and state clearly that the matter is urgent.

Messages sent through the website or by ordinary email may not be seen immediately. We cannot guarantee a response time for messages sent outside business hours, and we cannot provide crisis support through those channels.

6. Appointments and Scheduling

Appointments may be requested by telephone, email or the contact form on this website. A request is not confirmed until our office confirms a specific date and time. We will make reasonable efforts to offer an appointment that suits your availability, but we cannot guarantee a particular clinician or time.

Please arrive on time for your appointment. Sessions are scheduled to begin and end at fixed times so that the practice can run fairly for everyone. If you arrive late, the session will usually still end at the scheduled time, and the full fee may apply. If you need to change an appointment, please give as much notice as you can.

We may need to reschedule an appointment because of illness, an emergency or other unavoidable circumstances. If we do, we will offer a replacement time as soon as possible and will not charge for the affected session.

7. Cancellations and Missed Sessions

Appointments are reserved specifically for you, and a missed appointment is a lost hour that cannot always be offered to someone else. We therefore ask for advance notice of cancellation wherever possible. Our office will explain the notice period that applies to your service line at intake.

Where you cancel with reasonable notice, no charge applies for the cancelled session. Where you cancel with short notice or do not attend, a fee may be charged as set out in your service agreement. We understand that genuine emergencies happen, and we will consider those circumstances fairly and in good faith.

Repeated missed appointments without notice may affect your ability to keep a regular appointment time, because those times are in demand. We will always discuss the position with you before making any such change.

8. Fees, Payment and Insurance

Fees for services are explained before care begins, so that you can make an informed decision. We will provide a written summary of charges, payment methods and any applicable sliding scale or reduced fee arrangement. Fees may change from time to time, and we will give reasonable notice of any change.

Unless another arrangement is agreed in writing, payment is due at the time of service. We may accept payment by card, bank transfer or other methods that we publish. Where insurance is used, you remain responsible for any amount not covered, including deductibles, co payments and services that are not covered by your plan.

If you have difficulty paying, please speak with us before the balance becomes a problem. We would much rather discuss a plan than let a financial issue interrupt your care.

9. Client Responsibilities

Effective counseling depends on honest and active participation. We ask you to provide accurate information about your health, medications, history and circumstances, and to tell your clinician when something changes. This helps to keep care safe and appropriate.

We also ask you to treat staff and other clients with courtesy, to respect the privacy of other people in the waiting area and in groups, and to follow reasonable instructions that protect the safety and comfort of everyone in the practice.

You are responsible for attending appointments, for paying agreed fees, and for telling us how you prefer to be contacted. If you feel that your care is not working, please raise it with your clinician or with our office, because we cannot address a concern we have not heard.

10. Clinician Responsibilities and Standards

Our clinicians are qualified professionals who practise within the scope of their training and are subject to applicable codes of ethics and professional regulation. They provide care with reasonable skill and care, keep appropriate records, and maintain the confidentiality of the clinical relationship.

Clinicians will explain their approach, discuss goals with you, and keep you informed about progress. They will tell you if a different service or provider would better meet your needs, and they will help you make that transition where practical. They will also seek supervision or consultation when it is appropriate to do so.

If you have a concern about the conduct of a clinician, please raise it with our office. We take such concerns seriously and will investigate them promptly and fairly. You may also have the right to complain to a professional regulatory body, and we will tell you how to do so if you ask.

11. Confidentiality and Its Limits

We keep what you tell us confidential, subject to limited exceptions that we explain at the start of care and describe in our Privacy Policy. Those exceptions typically involve a serious risk of harm to you or another person, suspected abuse or neglect that we are required to report, and valid legal orders that compel disclosure.

We share information with other providers only when you have given written authorisation. You may withdraw authorisation at any time, and we will stop future exchanges, though records already received remain part of your file as required by law.

Full details of how we collect and protect information are set out in our Privacy Policy, which forms part of these terms. Please read it together with these terms.

12. Telehealth and Remote Sessions

Where agreed, we may provide sessions by video or telephone. Telehealth offers convenience, but it also carries limitations, including the possibility of technical disruption and the difficulty of responding to an emergency at a distance. We will discuss these limitations with you before remote care begins.

You are responsible for choosing a private and safe location for remote sessions, for ensuring that your connection is adequate, and for telling us your physical location at the start of each session so that help can be arranged if needed. Please do not record a session without the agreement of your clinician.

If a remote session cannot proceed because of a technical problem, we will make reasonable efforts to reconnect or to reschedule. We will not charge for a session that did not take place because of a failure on our part.

13. Electronic Communications

We may communicate with you by telephone, email, secure message or text message, according to your stated preferences. Electronic communication is convenient, but ordinary email and text messages are not completely secure, and they can be delayed or misdirected.

We will avoid including sensitive clinical detail in ordinary email and text where possible, and we encourage you to do the same. For matters that require detail, we will use secure messaging or discuss them during a session. You may change your communication preferences at any time.

By providing an email address or telephone number, you consent to us using it for appointment reminders and administrative communication, unless you tell us otherwise. If you do not wish to receive messages at a particular address or number, please tell us and we will update our records.

14. Intellectual Property

The content of this website, including its text, design, graphics, layout and code, is owned by or licensed to Delgado Mental Health LLC and is protected by applicable intellectual property laws. You may view the website and print or save a copy of pages for your own personal and non commercial use.

You must not reproduce, distribute, modify, republish or create derivative works from the website content without our prior written permission, except as permitted by law. You must not use our name, logo or branding in a way that suggests endorsement or affiliation without authorisation.

Nothing in these terms transfers any intellectual property rights to you. All rights not expressly granted are reserved by Delgado Mental Health LLC.

15. Acceptable Use of the Website

You agree not to misuse the website. Prohibited conduct includes attempting to access restricted areas, introducing viruses or harmful code, scraping content at scale, using automated tools to submit forms, impersonating another person, and posting or transmitting unlawful, threatening or harassing material.

You also agree not to use the website in any way that could disable, overload, damage or impair it, or that could interfere with any other person use of it. We reserve the right to investigate suspected misuse and to report it to the relevant authorities.

If we reasonably believe that your use of the website breaches these terms, we may suspend or terminate your access. This does not affect any other right or remedy we may have, and it does not affect your ability to receive services by other means where appropriate.

16. Third Party Content and Links

The website may contain links to websites and resources operated by third parties. Those links are provided for convenience and information only. We do not control third party sites and are not responsible for their content, accuracy, availability or privacy practices.

The inclusion of a link does not imply that we endorse the linked site or its operator. When you leave our website, you do so at your own discretion and subject to the terms and policies of the site you visit.

If you believe that content linked from our website is inaccurate, harmful or unlawful, please contact us so that we can review the link and take appropriate action.

17. Disclaimers

To the fullest extent permitted by law, the website and its content are provided as they are and as they are available, without warranties of any kind, whether express or implied. We do not warrant that the website will be uninterrupted, secure or free from errors, or that any information on it is complete or current at all times.

Nothing on this website constitutes medical advice, diagnosis or treatment for any individual. Clinical decisions are made only after a proper assessment and in the context of a professional relationship. You should consult a qualified professional about your own circumstances.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. Nothing in these terms limits any warranty or right that cannot lawfully be limited.

18. Limitation of Liability

To the fullest extent permitted by law, Delgado Mental Health LLC, its members, clinicians, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of the website, including loss of data, loss of profit, or interruption of service.

Where liability cannot be excluded, our total liability arising out of or in connection with the website is limited to the greater of the amount you paid us for the service giving rise to the claim or one hundred United States dollars. This limitation does not apply to liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

Clinical services carry obligations that are governed by professional standards and applicable law. Nothing in this section is intended to reduce any responsibility we owe to clients in the provision of clinical care.

19. Indemnification

You agree to indemnify and hold harmless Delgado Mental Health LLC, its members, clinicians, employees and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of your breach of these terms, your misuse of the website, or your violation of any law or the rights of another person.

This obligation does not apply to the extent that a claim arises from our own negligence, breach of these terms, or violation of law. If a claim is made, we will notify you promptly and will cooperate reasonably in the response, though we reserve the right to assume the defence where appropriate.

This section survives the termination of your use of the website and of any service relationship, to the extent necessary to give it effect.

20. Governing Law and Dispute Resolution

These terms are governed by the laws of the state in which Delgado Mental Health LLC is established, without regard to conflict of law principles. Subject to the paragraph below, the courts of that state have exclusive jurisdiction over any dispute arising out of or in connection with these terms.

Before commencing formal proceedings, we ask that you contact us so that we can attempt to resolve the matter directly and promptly. Many concerns can be addressed through an honest conversation or a review of records. If a dispute cannot be resolved informally, either party may pursue the remedies available under applicable law.

Nothing in this section prevents either party from seeking urgent relief where necessary, or from bringing a matter before a body that has mandatory jurisdiction over consumer or health matters.

21. Changes to These Terms

We may update these terms from time to time to reflect changes in our services, in technology, or in the law. When we make a material change, we will update the effective date at the top of this page and, where appropriate, provide a more prominent notice.

Your continued use of the website after a change takes effect indicates that you accept the revised terms, to the extent permitted by law. If you do not agree with a change, you should stop using the website, and you may contact us to discuss any service relationship separately.

Earlier versions of these terms are available on request. If a change would materially affect an ongoing service relationship, we will explain it to you directly and, where required, seek your agreement before applying it.

22. Contact Information

If you have questions about these terms, wish to raise a concern, or need a copy in another format, please contact Delgado Mental Health LLC using the details below.

Delgado Mental Health LLC
2756 S 8950 W
Magna - 84044-1121
United States (US)

Telephone: +12694855544
Email: service@delgadomind.hair

We will respond to questions about these terms as promptly as we can during normal business hours. For urgent clinical matters, please follow the guidance in the section on emergency and crisis services above.